Frequently Asked Questions For Florida's #1 Weight Loss Program

Frequently Asked Questions

General Questions

West Palm Beach Weight Loss is a medical office focused on medical weight loss programs that provides our patients with access to high-quality practitioners and weight loss medications for a fixed monthly-price.

Who can use West Palm Beach Weight Loss?

West Palm Beach Weight Loss is open to everyone regardless of gender. To use WPBWL you must be:

18 years old or older.
A resident or physically in one of Florida.
A demonstrated medical need for treatment. For some conditions (such as Hormone Therapy) this means recent lab results (if you need diagnostic lab work done, we can help).

How does it work?

Henry is designed to be more than a telehealth platform, but still simple for our clients. You can start treatment in three easy-steps.

Complete a medical intake and (if necessary) have lab work done to verify a medical need for treatment.
Speak to your new healthcare provider through a telehealth (audio-visual) appointment.
If medically appropriate, receive your medication in the mail every 30-days, or 60-days, or 90-days from a mail order pharmacy provider (depending on your provider’s decision). We want to enable you to form a long-term connection with your provider so that they can provide ongoing care for your specific condition. With that in mind, Henry is designed for patients seeking long-term care.

Does West Palm Beach Weight Loss require a long-term contract?

No! We have a very transparent and straight forward program fee structure and we do not lock you into any contracts.

What pharmacy do you use?

Absolute Pharmacy

16011 N. Nebraska Ave., Suite 103
Lutz, FL 33549

Phone: 813.999.2700

Pharmacist:

Amanda Whitman

Medication & Services Questions

How do I get my medication?

We work with a third-party compounding pharmacy to process your prescription (if approved). Your medication will be mailed directly from the pharmacy to your address on file.

If you would like to have your prescription filled by a different pharmacy, our providers can fax your prescription in to a pharmacy of your choice. Please email Ask info@wpbwl.com for further assistance.

Do I have to pay for my medication separately?

Program costs displayed on our website include the medication costs (if approved by your provider). For your convenience, you are only billed once per-month for the total cost of the program.

If you need a copy of your invoice please contact us at Ask info@wpbwl.com and we will provide you with a copy.

What is the age range for treatment?

GLP-1 Weight Managment programs require the patient to be at least 18 years of age, and no older than 75.

Medical Weight Management programs require the patient to be at least 18 years of age, and no older than 70.

Provider & Clinician Questions

How do I see a provider?

After completing your medical intake forms our team will schedule your telehealth appointment with your provider. Your provider will complete a 2-way audiovisual (telehealth) appointment with you on Doxy, a HIPAA compliant telehealth system.

Essentially you will have a video call with the provider.

Do I get to pick my provider?

Our team assigns appointment requests based on state licensing and provider availability. You will be given your provider’s profile before your appointment. If you do not want to speak to your assigned provider, for any reason, our team will work to schedule your appointment with a different provider for you.

What if I want to see a different provider?

Please contact us at Ask info@wpbwl.com and we will help schedule your appointment with a different provider.

Is it legal to see a provider through the internet?

Yes, depending on the specific state in question. West Palm only operates in states where telehealth is allowed for this specific use-case.

Do I actually have to talk to the provider?

Though some telehealth companies will send medication after filling out an online survey, the providers at West Palm believe that is not an adequate way to make a diagnosis, especially for a new client.

All clients must speak to a provider through two-way audiovisual communication (video call). West Palm integrated with Doxy, a HIPAA-compliant telehealth delivery service.

Who is your practioner?

Sapna Roa, ANP

She can be reached by calling the main line at the office 561-867-0001

Cost & Financial Questions

How much does West Palm Beach Weight Loss Cost?

Due to the significant cost of healthcare in America, we designed all of our programs with the goal of making them as affordable as possible. Many patients save hundreds of dollars a month on the West Palm Beach Weight Loss platform.

Prices vary based on your specific program and the treatment options. All prices are displayed up-front before you receive any bills and are inclusive of all charges. We never stick any hidden-fees in the fine print. The price for a program is listed front-and-center.

Does West Palm Beach Weight Loss accept insurance?

We do not accept any public or private health insurance plans, cost-sharing, or any other similar methods of payment. Clients are solely responsible for the cost of the service.

Are there any hidden fees?

No, the prices of all of our plans are displayed prominently on our website. All you pay per month is the flat-fee (as shown). If you choose to take your order outside of our list of suggested pharmacies you may be required to pay for your medication at the pharmacy.

Does West Palm Beach Weight Loss require a long-term contract?

No. West Palm Beach Weight Loss is offered on a month-to-month basis. We do not require you to sign up for any specific length of time.

What if I need to cancel?

You can cancel anytime via our website.

It’s that easy.

What if I have a question about my bill?

Please email Ask info@wpbwl.com and one of our care coordinators will be happy to assist you.