Frequently Asked Questions
General Questions
West Palm Beach Weight Loss is a medical office focused on medical weight loss programs that provides our patients with access to high-quality practitioners and weight loss medications for a fixed monthly-price.
In one word: EFFECTIVELY!
We have a very simple 1-2-3-4 step process to help our patients lose weight:
- Complete a simple medical history form so your provider can develop the best treatment plan for you. Have blood drawn for baseline labs to ensure you are a candidate.
- Consultation with expert weight loss physician either In-office or On-line to discuss your medical history and goals for your program and confirm you are a candidate for our programs.
- Receive your medication via FedEx, all programs come with free shipping directly to your door. We manage your prescriptions for you.
- Begin losing the weight that you have been wanting and needing to lose. Follow up with your provider any time you need assistance and your weight loss coach will be checking in with you weekly.
Henry is designed to be more than a telehealth platform, but still simple for our clients. You can start treatment in three easy-steps.
- Complete a medical intake and (if necessary) have lab work done to verify a medical need for treatment.
- Speak to your new healthcare provider through a telehealth (audio-visual) appointment.
- If medically appropriate, receive your medication in the mail every 30-days, or 60-days, or 90-days from a mail order pharmacy provider (depending on your provider’s decision). We want to enable you to form a long-term connection with your provider so that they can provide ongoing care for your specific condition. With that in mind, Henry is designed for patients seeking long-term care.
No! We have a very transparent and straight forward program fee structure and we do not lock you into any contracts.
Absolute Pharmacy
Medication & Services Questions
We work with a third-party compounding pharmacy to process your prescription (if approved). Your medication will be mailed directly from the pharmacy to your address on file.
If you would like to have your prescription filled by a different pharmacy, our providers can fax your prescription in to a pharmacy of your choice. Please email Ask [email protected] for further assistance.
Program costs displayed on our website include the medication costs (if approved by your provider). For your convenience, you are only billed once per-month for the total cost of the program.
If you need a copy of your invoice please contact us at Ask [email protected] and we will provide you with a copy.
GLP-1 Weight Managment programs require the patient to be at least 18 years of age, and no older than 75.
Medical Weight Management programs require the patient to be at least 18 years of age, and no older than 70.
Provider & Clinician Questions
After completing your medical intake forms our team will schedule your telehealth appointment with your provider. Your provider will complete a 2-way audiovisual (telehealth) appointment with you on Doxy, a HIPAA compliant telehealth system.
Essentially you will have a video call with the provider.
Our team assigns appointment requests based on state licensing and provider availability. You will be given your provider’s profile before your appointment. If you do not want to speak to your assigned provider, for any reason, our team will work to schedule your appointment with a different provider for you.
Please contact us at Ask [email protected] and we will help schedule your appointment with a different provider.
Yes, depending on the specific state in question. West Palm only operates in states where telehealth is allowed for this specific use-case.
Though some telehealth companies will send medication after filling out an online survey, the providers at West Palm believe that is not an adequate way to make a diagnosis, especially for a new client.
All clients must speak to a provider through two-way audiovisual communication (video call). West Palm integrated with Doxy, a HIPAA-compliant telehealth delivery service.
Sapna Roa, ANP
She can be reached by calling the main line at the office 561-867-0001
Cost & Financial Questions
Due to the significant cost of healthcare in America, we designed all of our programs with the goal of making them as affordable as possible. Many patients save hundreds of dollars a month on the West Palm Beach Weight Loss platform.
Prices vary based on your specific program and the treatment options. All prices are displayed up-front before you receive any bills and are inclusive of all charges. We never stick any hidden-fees in the fine print. The price for a program is listed front-and-center.
We do not accept any public or private health insurance plans, cost-sharing, or any other similar methods of payment. Clients are solely responsible for the cost of the service.
No, the prices of all of our plans are displayed prominently on our website. All you pay per month is the flat-fee (as shown). If you choose to take your order outside of our list of suggested pharmacies you may be required to pay for your medication at the pharmacy.
No. West Palm Beach Weight Loss is offered on a month-to-month basis. We do not require you to sign up for any specific length of time.
You can cancel anytime via our website.
It’s that easy.
Please email Ask [email protected] and one of our care coordinators will be happy to assist you.